BVG app lets users down: passengers labeled as hackers!

BVG app lets users down: passengers labeled as hackers!

Again, the Berlin Verkehrsbetriebe (BVG) causes confusion among passengers. According to reports, users of the BVG Fahrinfo app could not log in because the app incorrectly classified its inquiries as hacker attacks. "Disorder in login", a chat bot confirmed, while impatient passengers search in vain for driving connections. Nils Kremmin, spokesman for the BVG, explained that the protection mechanism's protective mechanism incorrectly identified some inquiries as dangerous and was hard to fix the problem, as the Berliner Zeitung reported.

But the app not only has technical difficulties, it has already triggered bright excitement by making tickets disappear and making customers illegal drivers. "Tickets disappear from the app, the payment function does not work," reported Ida Luise Krenzlin in an experience report. The new version of the app was published in summer, but there is a lack of user -friendliness. Users such as Leopold Fiedler complain in imprecise timetable and a cumbersome handling of the stations. "The ticket button is too big and constantly in the way," criticized a user in reviews, while the BVG assured that he was seriously working on improvements after the app received an average rating of 1.4 on a scale from 1 to 5

unclear ticket purchases and cut off journeys

The BVG apps that are supposed to make traveling in Berlin make passengers show another problem. According to information on the official website of the BVG, it is necessary to use all sections of a 4-trip ticket before a new can be bought. A user can find already paid tickets under "Tickets" in the menu, but difficulties in activating further trips or buying new tickets were common. These problems contribute to frustration and question the reliability of the application - a constant annoyance for the users of the BVG who hope for a quick solution.

Berliner Zeitung