Citizens' offices Berlin: Dates for identity card hardly available - promise not adhered to

Von NAG Redaktion

Berlin – In einem aktuellen Artikel von Gunnar Schupelius auf bild.de wird das Problem der fehlenden Termine in den Berliner Bürgerämtern thematisiert. Der Autor berichtet, dass er online nach einem Termin für einen neuen Personalausweis sucht und innerhalb von einer Minute sind alle verfügbaren Termine weg. Er versucht es daraufhin telefonisch bei der Behördennummer 115, gibt nach 30 Minuten jedoch frustriert auf. Schupelius weist darauf hin, dass der Senat seit 2016 verspricht, dass Bürger innerhalb von 14 Tagen einen Termin beim Bürgeramt bekommen sollten, jedoch wurde dieses Ziel nie erreicht. Er nennt verschiedene Ausreden, die von den Verantwortlichen genannt wurden, …
Berlin - In a recent article by Gunnar Schupelius on Bild.de, the problem of missing appointments in the Berlin citizens' offices is discussed. The author reports that he is looking for an appointment for a new ID card online and all available dates are gone within one minute. He then tries it by phone to the authorities number 115, but gives up frustrated after 30 minutes. Schupelius points out that the Senate has promised since 2016 that citizens should have an appointment with the citizens' office within 14 days, but this goal has never been achieved. He calls various excuses called by those responsible ... (Symbolbild/MB)

Berlin - In a recent article by Gunnar Schupelius on Bild.de, the problem of missing appointments in the Berlin citizens' offices is discussed. The author reports that he is looking for an appointment for a new ID card online and all available dates are gone within one minute. He then tries it by phone to the authorities number 115, but gives up frustrated after 30 minutes. Schupelius points out that the Senate has promised since 2016 that citizens should have an appointment with the citizens' office within 14 days, but this goal has never been achieved. He calls various excuses called by those responsible, such as lack of staff and lockdown.

The article refers to the concrete experience of the author, who as a citizen of Berlin has experienced the difficulties in allocating appointments in the citizens' offices. However, the problem does not only affect him, but many Berlin citizens who urgently need appointments for various matters. The lack of availability of appointments has a negative impact on the efficiency and service of the citizens' offices. It is an example of the ongoing challenges and grievances in the Berlin administrative system.

The fact that the quota of the not perceived and not reported appointments was only recorded in January 2023 and was 11.3 percent, also highlights the topic. It shows that the missing appointments are not only due to the behavior of the citizens, but to structural problems in the citizens' offices themselves.

The article ends with the assessment of CDU MP Stefan Lenz, who, despite the long-term problems, is optimistic that the topic will finally be solved next year. However, the opinions of Berlin citizens, as in this case of the author, are more skeptical. The ruling mayor Kai Wegner (CDU) has declared the topic as a top priority, but so far no significant improvements have been recognized. The lack of availability in the citizens' offices are a persistent problem that urgently needs to be addressed in order to meet the needs of Berlin citizens.

according to a report by www.bild.de