Tipped at the delivery service: Does it really matter to the driver?

Tipped at the delivery service: Does it really matter to the driver?

The food delivery industry is enjoying rapid growth, but while the online drinking money is becoming increasingly popular, there are considerable concerns whether this money actually arrives among the drivers. According to Berlin Live , many customers on social media have reported that they often hear from Lieferando drivers when handing over their orders: "This does not matter". These concerns are not unfounded because the online drinking money, which can be conveniently given via the app, may not be distributed correctly, especially if the drivers are employed by restaurants that are not directly connected to Lieferando.

At Lieferando there are two main categories of drivers: those who are directly employed by Lieferando and those who work for independent restaurants. While the drivers from Lieferando can be sure that their online drinking money is paid out directly with their monthly salary, delivery sando users must be heard at restaurants with their own drivers. Here the tip ends at the restaurant and is then responsible for passing it on to the drivers. Unfortunately, there are repeated reports that this does not happen, as is the online portal curved . Customers wonder how they can make sure that their tips really arrive.

What can customers do?