Confusion at the cash register: Why do customers stutter when paying contact?

Confusion at the cash register: Why do customers stutter when paying contact?

The customers in the supermarkets Lidl and Rewe are currently unsettled at the coffers: Despite the popularity of contactless paying, they often have to enter their PIN, even with small amounts. This new regulation ensures question marks and nervousness among consumers. Because since the recent adjustment of the security guidelines, buyers have had to enter the PIN for authentication according to a number of contact payments or after they have reached a certain limit. According to information, the Berlin Live , the upper limit is often subject to a maximum of five transactions.

The concept of contactless payment has become more important since Corona pandemic and is preferred by 79 percent of customers, as a survey shows. Nevertheless, there is confusion because the German credit industry has increased the limit for contactless payments at Lidl, Rewe and others to 50 euros, which suddenly puts many customers to the PIN prompt if they quickly head to the 150 euro limit for several purchases. From the new regulation, Thomas Rienecker, spokesman for the Sparkassen-Finanzgruppe, explains that the earlier upper limit of 25 euros now leads the payment behavior to a limit faster, in which customers have to re-enter their PIN. This is also legally regulated by the PSD2 directive, which stipulates that customers have to enter the PIN for safety after a cumulative turnover of 150 euros, such as Chip reports.

summarized, the contactless numbers are much faster and more comfortable, but it is subject to strict security requirements that can always lead to unexpected PIN inputs. This applies in particular to those customers who make several small purchases across several shops and thus quickly reach the fixed limit of 150 euros. The new provisions should act as a protective mechanism in order to minimize the financial damage in the event of loss of maps.