New paths to the citizens' offices: Berlin plans spontaneous visits without prior appointment

New paths to the citizens' offices: Berlin plans spontaneous visits without prior appointment

"The advantages of the spontaneous appointment - a look at Berlin's citizens' offices"

Dates and difficulties in the allocation of appointments in the citizens' offices of Berlin have been a nuisance for many years. The online platform of the Senate, which is to be used to make appointments, still does not work smoothly. The goal of enabling every citizen to make a stress -free date in a citizens' office of his choice still seems to be a long way In view of this situation, it is understandable that the Governing Mayor Kai Wegner (CDU) wants to open alternative ways to the citizens' offices to the Berliners. Many citizens would like to go there without a prior appointment. This is already evident in the rush in Potsdam, where days without making an appointment have been introduced. Of course, this can lead to a further burden for the employees. Nevertheless, the administration should be there for people's needs and try to fulfill them. So if you prefer to come and wait spontaneously, you should be able to do this.

Already today, the spontaneous visit to the citizens' office is an insider tip if it did not work out with a timely date. Again and again Berliners make their appointments out, so that the employees wait in vain for customers. That is inefficient.

In the long run, a mixing system should be set up. If you want, you should be able to book an appointment with an improved system, as not all concerns have to be done immediately. However, it should also be possible to operate visitors without prior registration. As a result, the existing capacities could be better used and ultimately the debate about Berlin's citizens' offices would finally fall silent.

The spontaneous appointment has its advantages. It enables citizens to handle their affairs more flexible and relieve the system. At the same time, it is important to continue to work on improvements in the allocation of appointments in order to meet the needs of the Berliners.