Restricted office hours in the social welfare office: help for Berliners in need!
Restricted office hours in the social welfare office: help for Berliners in need!
From August 1, 2025, the district office in Neukölln in Berlin will occur due to the high number of cases and an increased sick leave. According to a current communication from the district office reports the changes to the basic security, help to livelihood and the asylum seeker benefits (SOZ 21). The restricted consultation hours apply until November 30, 2025.
During this time, personal discussion will only be possible in special cases, including:
- acute centrality
- acute apartment or homelessness
- Cost transfer for regulatory assigned accommodations
- impending performance restrictions due to premium arrears at the health insurance company
- when presenting a appointment slip of SOZ 21
justification for the measures
The need for these measures results from a large number of open cases and the psychological stress due to attacks on the employees. This Situation leads to a deficit in processing and an increase in the number of cases, which ultimately also strongly influenced the service.
concerns of those affected can continue to be directed to the district office by email, by post or by phone. It is recommended to use the platform of the Berliner Service to obtain information about help that is at risk of losing the apartment or missing living opportunities.
social support offers
The social welfare office of Tempelhof-Schöneberg also offers support in the event of homelessness and the care of adults. It is responsible for the city areas Schöneberg, Friedenau, Tempelhof, Mariendorf, Marienfelde and Lichtenrade. The contact point is located at Tempelhofer Damm 165, 12099 Berlin. Here, citizens can request support by phone at 030/115.
For people who are in acute emergencies, the social welfare office also offers personal office hours: Tuesday and Thursday from 9:00 a.m. to 12:00 p.m. Otherwise, all concerns should be submitted in writing. The services offered include help with a living and social housing, whereby support is also possible in the new rental of living space.
In addition, seniors have the opportunity to take part in the program of the district office, which includes consultations, events and leisure opportunities. The application for the Berlin Pass for reduced uses of leisure facilities is also made possible here.
In addition, specific regulations for people without a permanent residence or registration address as well as for asylum seekers are offered to the State Office for Refugee Affairs
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| Ort | Tempelhofer Damm 165, 12099 Berlin, Deutschland |
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