Sparkasse customers shocked: hidden fees for transfers!

Sparkasse customers shocked: hidden fees for transfers!

A Sparkassen customer has recently discovered frightening fees when using the new payment function "Wero" that keeps him in suspense. The customer wanted to quickly transfer money for Christmas presents, but after the transaction he found that every real -time transfer costs him 0.75 euros - a cost trap that is well hidden in the terms of use. As the Berlin Live , the customer is very unsettled and complains that these fees are much higher compared to other services such as PayPal. The Sparkasse itself advertises that the Wero function enables mobile transfers between different European countries in seconds. Unfortunately, not all Sparkassen customers can say that they were well informed with the fees.

hidden fees in the terms of use

The dissatisfaction among the customers of the savings banks grows, because the amount of the fees for the "Wero" transfers can be specified individually by the savings banks. A review of the billing shows that the fees for these real -time transfers are not clearly communicated in many cases. In an example from the Sparkasse Gelsenkirchen, the fee for real-time transfers is 0.70 euros, while for other payment methods, such as Giropay, fees of 0.20 euros can also occur, such as Sparkasse.de . This raises questions as to whether these practical services are worth the price or whether the savings banks are overshot the target.

The fee policy of the savings banks is in a area of ​​tension between the provision of high quality services and the need to cover costs. The savings banks must ensure that their IT infrastructure corresponds to the latest security standards, which causes additional costs. Nevertheless, many customers expect transparency in terms of costs that are incurred when using mobile payment methods. The concerns about the sudden fees have been reinforced by the call of the affected Sparkasse customer, which stimulates others to check their transfers carefully in order to avoid unexpected costs.