S-Bahn Berlin informs: New bus connection during construction work

S-Bahn Berlin informs: New bus connection during construction work

The S-Bahn Berlin plays a central role in local public transport in the capital, and countless commuters use the trains every day to get their goals. It was particularly exciting for the passengers at the end of August when a significant message from the S-Bahn Berlin made the round. This message that revolved around changes in the timetable was accepted by passengers in very different ways.

From mid -September to mid -October, the traffic between Schöneweide, BER Airport and the End stop Grünau will be replaced by replacement traffic on buses. To ensure that all affected passengers are informed in good time about this change, the S-Bahn Berlin has chosen a remarkable strategy: promoters were hired that actively distributed flyers on the trains. These handouts contained important information about the changes and should help the passengers to plan better.

mixed feedback from the passengers

As is often the case, there were both positive and negative reactions. Some passengers were enthusiastic about the promoters and their commitment and thanked for the personal speech, while others felt disturbed by the intrusiveness. Some of the distributed handouts found their way back to the seats or even directly on the platform, which raises questions: Why does the S-Bahn Berlin still use printed information in times of apps and digital communication?

A company spokesman for Deutsche Bahn said that it was of great importance for construction work to provide comprehensive information about changes and alternatives. Not only is digital channels such as the app, the website and social media, but also on a decade of a person in the trains for about a decade. This is mainly done for larger construction sites to raise the awareness of the travelers.

numbers and facts about the measures

Total 34 promoters are used during this specific construction measure. According to Deutsche Bahn, these employees are active on the affected routes, especially at peak times, in the morning and in the afternoon. This should ensure that the maximum number of passengers is reached to be informed about the changes.

The response from passengers to this initiative? "In most cases, passengers show a positive reaction to the direct address and appreciate this form of information," said the press office. For those who prefer it, there is an option to scan the QR code on the flyers to obtain digital information.

In a time when digital communication increases steadily, the question remains whether the combination of digital and analog information channels is the right way to master the challenges in the context of timetable changes. Regardless of this, the S-Bahn Berlin takes up an interesting and proactive attitude to keep its passengers up to date.

- Nag