Restricted accessibility in the Pankower Housing Office from August 28th to 30th

Restrictions in the Pankower Housing Office: Effects on the citizens

The period from August 28 to 30, 2024 will be a special challenge for the citizens of the Pankow district. The reason for this is internal moves within the housing office, located at Storkower Straße 113, which lead to severely restricted accessibility. This applies to both telephone inquiries and email correspondence.

During this time, citizens are advised to avoid personal advances. Applications that are usually processed directly in this phase cannot be accepted. Applications for housing benefit, services from the educational and participation package, as well as residential authorization notes and income certificates are particularly affected.

It is important that the people concerned take into account administrative processes during this moving phase. Applications for housing benefit or educational services should therefore be submitted in writing as possible. Furthermore, there is the possibility to apply for these services online via the city's service portal, which is a practical solution for many citizens.

The need to carry out this internal move focuses on the organizational challenges that public institutions face during their daily work. Even if such moves are often not visible, they have a direct impact on the quality of life of the citizens that are dependent on support. The lack of open consultation during this time is considered by many as an additional disadvantage.

Overall, this incident shows how important it is that citizens and administration are in close exchange, especially during times when access to services is temporarily restricted. In this phase, the administration will do everything possible to keep the impairments as low as possible and to react quickly to endangered services.