IT failure for software Vois: Restricted service in Lichtenberger Citizens' Office

IT failure for software Vois: Restricted service in Lichtenberger Citizens' Office

Due to a Berlin-wide IT failure in the Vois software, there is also only a limited service company in the Lichtenberg citizens' offices. Agreed dates for registrations and re-registrations are carried out if all required documents are available in the original. Further information is available on the website of the district office.

customers who have already booked an appointment and whose service cannot currently be provided will receive a new offer of appointments without being asked. For questions and information, employees are available to the information. The state of Berlin is working on the remedy of the failure.

** Local effects and context: **

IT failure in the Vois software affects the operation of the Lichtenberg citizens' offices. This affects all citizens who have agreed appointments for registrations and re-registrations in the Lichtenberg Citizens' Office. Affected persons are asked to keep an eye on the district office's website in order to find out more about further developments and alternative appointments.

customers who have already booked an appointment and whose service cannot currently be provided should be informed about unsolicited new appointments. It is important that the citizens remain patient and contact the employees in the event of questions or ambiguities.

It is expected that the state of Berlin will work with high pressure on the removal of the IT failure to restore the regular service in the citizens' offices.

** Historical facts: **

There are no historical facts that are relevant for this IT failure.

** table: **

| Affected services | Current status |
| ————————— | —————– |
| Registration and re-registrations | Restricted |
| Inquiries and information | Available |

It is hoped that IT failure will be resolved as soon as possible in order to be able to look after the citizens of Lichtenberg without restriction.

Source: www.berlin.de