Germany's best online shops 2024: Consumer award in Berlin

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Entdecken Sie die besten Online-Shops Deutschlands 2024! In diesem Artikel erfahren Sie, welche Anbieter laut einer umfangreichen Verbraucherbefragung des Deutschen Instituts für Service-Qualität und ntv von Kunden empfohlen werden. Von Kundenzufriedenheit über Bestell- und Zahlungsbedingungen bis hin zum Preis-Leistungs-Verhältnis - die wichtigsten Erkenntnisse und die Preisträger in 98 Kategorien auf einen Blick. Jetzt informieren und die besten E-Commerce-Anbieter finden!
Discover the best online shops in Germany 2024! In this article you will find out which providers are recommended by customers according to an extensive consumer survey by the German Institute for Service Quality and NTV. From customer satisfaction to order and payment conditions to the price-performance ratio- the most important findings and the award winners in 98 categories at a glance. Inform now and find the best e-commerce providers! (Symbolbild/MB)

popular online shops 2024: Consumer voices as a yardstick for quality

In the age of digital purchase, it is crucial to know which online shops offer the best experience. The clearly grown online trade speaks for themselves: consumers have given a clear vote and collected over 77,000 opinions to choose the best providers in different categories. This vote is carried out in cooperation with the German Institute for Service Quality and the news channel NTV and focuses on the votes of customers.

The ceremonial award ceremony of the award "Germany's best online shops 2024" took place on 31. August 2024 in the Bertelsmann representative dance in Berlin . Classification is not only an award for the winners, but also reflects the trends and needs of consumers in e-commerce.

Importance of customer satisfaction for online retailers

The results of the survey showed interesting insights: The participants assessed online shops in several criteria, such as price-performance ratio, offer, customer service and user-friendliness of websites or apps. These aspects are crucial to understand what customers appreciate on the various platforms. Markus Hamer, managing director of the institute, found that high satisfaction is particularly recognizable in the areas of order and payment conditions and when you know. Nevertheless, it turned out that almost every fourth respondent was dissatisfied with the price-performance ratio.

award winners in e-commerce: a colorful mixture

Among the excellent companies are both established sizes such as Amazon and Zalando , as well as specialized shops from different industries. It was not only paid to the market leaders, but also to innovative niche providers such as Baslerbeauty and flaconi.de

insights into the consumer opinions

The survey was carried out via an online -based panel and was created in a population. The large number of feedback - a total of 77,255 - gives the results of high credibility. Catja, editor -in -chief of the business magazines at NTV, emphasized the great informative value of this awards because it is based on the direct experience of consumers.

effects on the online shopping landscape

The results of this survey and the award-based award illustrate an important tendency in online trading: Consumers are increasingly attaching importance to a transparent price-performance ratio and a high quality of the customer service. For providers, it is now essential to respond to the needs of their customers in order to be able to compete in the competition.

The variety of qualified shops that were awarded this year will continue to fund the variety of offers in online retail. Together with the critical voices of consumers, this can be seen as a drive for improvements and innovations in the industry.