AI in the administration: insights and solutions to the Vitako autumn reception

AI in the administration: insights and solutions to the Vitako autumn reception

artificial intelligence in public administration: a look at the future

On September 11, 2024, the autumn reception of Vitako took place in the house of the Federal Press Conference in Berlin, which represents an important platform for exchange about the potential of artificial intelligence (AI) in public administration. Representatives: Inside from various political and administrative areas met to discuss how AI can increase the efficiency and quality of public services.

A central theme of the evening was the new position paper from Vitako on the national implementation of the EU Ai Act. Sören Kuhn, CEO of Vitako, presented the essential aspects of the paper and emphasized the importance of automated processes. This technology is particularly relevant in the context of the shortage of skilled workers, with which many authorities are faced. Kuhn explained: "Automated processes and the support from AI are crucial to counteract the shortage of skilled workers in the administration." This shows how the integration of technology not only distributes the workload, but can also help to make administrative structures sustainable.

Markus Richter, State Secretary in the Federal Ministry of the Interior and for Home, as well as the other participants of the subsequent panel discussion agreed that a central governance structure is necessary to promote the extensive use of AI solutions in the municipalities. This structure could serve as a central point of contact, i.e. a one-stop shop , that offers support in implementing AI and at the same time reduces bureaucratic hurdles. Judge demanded more experimental spaces: “Municipalities need security when using AI, at the same time we have to create space to test innovations."

The concerns of the participants illustrate a clear expectation of politics: it is necessary that the municipalities and their IT service providers are actively involved in the development of AI applications. This is done by providing resources and support for the creation of AI-Reallabores. These laboratories should make it possible to try out different approaches to find and implement the best solutions in practice.

Katrin Giebel, the moderator of the discussion, emphasized how important it is to identify the greatest potential of AI for administrative digitalization. She noticed: "We have to quickly establish an effective governance in order to maximize the advantages of the national implementation of the AI ​​Act."

Overall, the Vitako Herbst Reception shows how important the dialogue between politics, administration and technology providers is. The exchange about the implementation of artificial intelligence in public administration is not only a current topic, but will also be crucial in the future to master the challenges of digitization and improve the services offered for the citizens: inside.